We aim to provide a satisfactory shopping experience. Subject to the conditions below, goods may be returned or exchanged within 14 days from the date of receipt.

 

1. Eligible Reasons for Return or Exchange

You may request a return or exchange in the following circumstances:

- the product has a quality issue;

- the product was damaged during transit;

- the wrong item was delivered;

- the item does not match the product ordered;

- the item is defective upon arrival.

 

2. Conditions Not Eligible for Return Without Good Reason

Returns or exchanges may not be accepted in the following circumstances:

- personalised or customised goods;

- goods that have been used, worn or activated, including electronic products that have been powered on;

- goods or accessories that show wear, damage or signs of use;

- missing or seriously damaged outer packaging where this affects resale value;

- goods that are not suitable for return by their nature and were identified as such at the time of purchase;

- any other condition that affects the resale of the goods.

 

3. Return or Exchange for Personal Reasons

If you wish to request a return or exchange for personal reasons and the item remains in a resaleable condition, you must contact customer service within 14 days from the date of receipt. Return shipping costs in such cases shall be borne by the customer.

 

4. Return or Exchange for Quality Issues

If the return or exchange is due to a product defect, damage, incorrect shipment or other fault attributable to us, please contact customer service within 14 days from the date of receipt. If the claim is confirmed, the return shipping cost will be borne by us.

 

5. Return Conditions

Returned items must be kept in their original condition and, where applicable:

- be unused and unworn;

- include original packaging;

- include accessories, gifts, tags and accompanying materials;

- include any relevant invoice or supporting documents if required.

 

We reserve the right to reject return or exchange requests if the returned goods do not meet the conditions above.

 

6. Refunds

If a return is approved, we will process the refund within 15 working days after the returned goods have been received and inspected, subject to the original payment method and any applicable legal or administrative requirements.

 

7. How to Apply

To request a return or exchange, please contact customer service and provide:

- order number;

- customer name;

- contact phone number;

- reason for the return or exchange;

- relevant photos or evidence, where applicable.

 

8. Return Contact

Please contact:

service@mail.bufrolex.com

 

Customer Service Hours:

Monday to Friday, 09:00-18:00